TERMS & CONDITIONS
Bookings / Reservations
We do not take bookings for 'Tea & Cakes', or for 'Drinks'. For these visits, we work on a first come - first serve basis. We never book out all of our tables, so you are always welcome to come along without a reservation and we will do our best to get you a table as soon as possible. We only take reservations for Brunch, Lunch or Afternoon Tea midweek, and only for Breakfast or Afternoon Tea on a Saturday.
Booking Policy
All standard bookings are allocated a booking time limit. Wherever possible, we will allow customers as long as they'd like at their table, however during times where we have back to back bookings, such as at weekends, we respectfully ask our customers to respect this time policy, to allow others to enjoy Cup. The time limit is 90 minutes.
Late Arrivals
Running Late? We will hold your table for 15 minutes while we try to contact you by phone. If we cannot get in touch with you, the table will be released after 15 minutes.
Service Charge
Cup charges a 10% service charge on tables of 6 or more guests. This is passed directly to the team who look after you during your visit.
Storing Card Details
For larger groups or tables, we will ask for credit/debit card details in order to confirm your booking. This avoids us needing to charge a deposit up front. We will not charge your card in order to book your table. In the event of a late cancellation or no show, you will be charged.
Charges are up to £20.00 per person for a cancelled Afternoon Tea (or failure to arrive - 'no-show') or £10.00 per person for a cancelled Lunch booking (or failure to arrive - 'no-show').
A late cancellation is a cancellation within 2 hours of your seating time for groups of less than 8, or within 7 days of your seating time for large groups of 8 or more people (or failure to arrive - 'no-show').
For larger bookings charges of £5 per person apply for cancellations within seven days. Any cancellations within 48 hours will be charged the full price for Afternoon Tea.
Booking Contracts
All bookings of 8 or more people will be provided with a personal booking confirmation document. Please refer to this document for full conditions of your reservation
Third Party Vouchers
If you are booking using a Cup voucher (a voucher sold by Cup - not through a 3rd party such as Itison), you do not need to include the voucher code with your booking. Simply bring along a printed copy of the voucher with you when you visit. Please note that if you are using a third party voucher (such as an Itison or Groupon deal) then you must adhere to their terms and conditions, which may be different from these. Please refer to your voucher for more information.
Application Of These Terms
By completing a booking with us, you are agreeing to the full terms and conditions listed.
Gift Vouchers / Gift Cards
Our Gift Vouchers and Cards are subject to availability. They may not be used on Mother's Day, as this is a pre-paid event.